2. Process Techniques
Wolf drew parallels between Maslow’s hierarchy of needs (physical, emotional, intellectual, and spiritual), the criteria for water allocations (based on rights, needs, interests, and equity), and the four stages of negotiations (adversarial, reflexive, integrative, and action).
Wolf argued that, while semantics may vary, certain concepts’ universality makes them an effective means of communicating across cultures. For instance, the Jewish mystical tradition of Kabbalah highlights the importance of bringing justice (din) and mercy (chesed) together in a partnership that promotes compassion (rachamim): that is, being partly rooted in one’s own needs while having the ability to recognize and care for the needs of others.
This concept of compassion has an important role in Islam, as well. The Arabic word for reconciliation, musalaha, means that hostilities are ended, honor is re-established, and peace (sulha) is restored in the community. Wolf also stressed the concept of tarrahdin—resolving a conflict without humiliating either party—as key to a sustainable negotiation and peace.
But how to apply these spiritual concepts to real-life negotiations? Wolf suggests that mediators employ transformative listening skills and help parties move from a stance based on rights or needs to one based on interests or equity. Wolf also suggests that instead of being seated across from one another, which is the most adversarial arrangement, parties should be seated side by side, in a manner more reflective of prayer than argument. Another effective technique is structuring introductions so that personal narratives are shared, helping create connections between individuals.
Although the union of spiritual and rational processes is a somewhat foreign concept in the West, Wolf hopes that reaching across cultural divides will lead to the more effective resolution of environmental and other disputes.